Terms of Service
Who we are.
Prio1Pay is the internal payment system of Prio1 Ltd, Finland (Business ID 2211129-7) ("Prio1", "we"), used for purchases in Prio1's own software, games and online services. It is not offered to other businesses. These terms apply to purchases handled through Prio1Pay. The service you buy in appears under its own name at checkout, on the receipt and on your card statement; Prio1 Ltd is the seller.
What you buy.
Prio1 Ltd sells digital credits and other digital items for use within software, games and services that Prio1 Ltd develops and operates. They are a licence to use features of the Prio1 service they were bought for. They are not money, electronic money or a payment instrument, have no cash value, cannot be redeemed for cash, and cannot be transferred to other users or sold.
Prices and payment.
The price and currency of each package are shown before you confirm the purchase. Payments are processed by third-party payment providers; the provider, currently Stripe, is shown at checkout. Credits are delivered to your account once Prio1Pay has confirmed the payment with the provider.
Purchases sold through Link.
Where your checkout states that a purchase is Sold through Link, the purchase is handled under Stripe's Managed Payments service: Prio1 Ltd is the seller of record of the credits, and Sold Through Link, LLC, an affiliate of Stripe, acts as the merchant of record for the payment transaction — it facilitates the sale on Prio1 Ltd's behalf, processes the payment, issues your receipt, collects and remits applicable taxes, and may handle refunds and payment support for that order. Stripe's Sold Through Link Terms and Purchase Terms apply to such purchases in addition to these terms. Prio1 Ltd remains responsible for the credits and the services in which they are used. For purchases not marked "Sold through Link", Prio1 Ltd is both the seller and the merchant of record.
Right of withdrawal.
If you are a consumer in the EU, you have a statutory right to withdraw from a purchase within 14 days. Where you have expressly requested immediate delivery of digital content and acknowledged that you thereby lose the right of withdrawal, that right ends once delivery begins. See our Refund Policy.
Your account.
Credits and digital items are linked to your Prio1 identity and to the Prio1 service they were bought for. If you delete your account, they can no longer be used.
Acceptable use.
You may not attempt to obtain credits without payment, reverse or dispute a legitimate payment to retain credits, or interfere with the service.
Changes.
We may update these terms; the version in force at the time of purchase applies to that purchase.
Law and disputes.
Finnish law applies. Consumers may also use the Finnish Consumer Disputes Board or the EU online dispute-resolution platform.
Contact.
Contact us at pay@prio1.com or via the Contact page.