Refund Policy
Delivery.
Credits or digital items are delivered immediately after the payment is confirmed.
Purchases sold through Link.
For purchases marked Sold through Link at checkout, Prio1 Ltd is the seller of record and Stripe's affiliate Sold Through Link, LLC is the merchant of record for the payment transaction; refunds to your payment method are issued through it under Stripe's Purchase Terms. Contact us first at pay@prio1.com and we will route the request; your statutory rights are not affected.
Withdrawal (EU consumers).
You may withdraw from a purchase within 14 days and receive a full refund of the unused credits or digital items from that purchase, unless you expressly requested immediate delivery and acknowledged the loss of your right of withdrawal at the time of purchase.
Used credits.
Credits or digital items that have already been used are not refundable.
Errors.
If you were charged in error, charged twice, or paid but did not receive credits, contact us. Confirmed errors are refunded to the original payment method.
How refunds are made.
Refunds are issued through the payment provider used for the purchase, currently Stripe, to the original payment method. Bank processing times vary.
Contact.
Contact us at pay@prio1.com or via the Contact page.